Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase from Le Pro Cosmetics Qatar.

RETURNS

You may request a return within 7 days of receiving your order. To qualify for a return, the product must be unopened, unused, undamaged, and in its original packaging.

For hygiene and safety reasons, opened, used, tested, or unsealed cosmetics, haircare products, and personal-care items cannot be returned unless they are defective.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order upon delivery. If you receive an incorrect, damaged, or defective product, contact us within 48 hours of delivery and provide your order number, details of the issue, and clear photographs.

Once verified, we will arrange a replacement or refund as appropriate.

CANCELLATIONS

Orders may be cancelled only before they have been dispatched. Once an order has been dispatched, it cannot be cancelled and must follow the applicable return conditions.

REFUNDS

Approved refunds will be processed after the returned product has been received and inspected.

For Cash on Delivery orders, approved refunds will be arranged by bank transfer or another agreed method. Processing times may vary depending on the payment method or bank.

Original delivery charges are non-refundable unless the product received was incorrect, damaged, or defective.

RETURN PROCESS

Before returning any product, please contact us for approval and return instructions. Products returned without prior approval may not be accepted.

Email: zamecosmetics@gmail.com
Phone/WhatsApp: +974 5019 2721